“The industry had developed standards, guidelines, and certifications. This presented me with a caveat of new practices, terminology, and… — “The industry had developed standards, guidelines, and certifications. This presented me with a caveat of new practices, terminology, and skill set I did not currently possess. I had to acclimate myself to a new profession with no ramp up time and very little guidance.” Michael S. D’Angelo, CPP (author of…